Return & Exchange
Do you accept returns?
We accept returns of merchandise that are in original condition, within 10 days of receiving your order. To be eligible for a return, the item must not be used, washed, or altered in anyway, with the original packaging. All returns will be inspected, and we will notify you the approval or rejection of return. If return is approved, the refund will take 5 to 10 business days later, depending upon the bank or the card issuers. We reserves the right to refund via the original method, or any other method at the discretion of MOD.
How do I return the merchandise?
Kindly write to us at [email protected] with the email subject: Return Request – Your Order Number, and you will be advised a return address. All shipping fees for returns will be borne by the customer, and it is non-refundable. A delivery service with tracking capability is strongly recommended, to ensure receipt of your returned item.
Do you accept exchanges?
We accept exchanges of merchandise due to sizing or defective issues within 10 days of receiving your order, at a one-for-one exchange of exact item basis. All exchanges will be inspected to ensure that the item is in the original condition and packaging. Kindly note that exchange is subjected to stock availability, and should the item is no longer in stock, you may select another item that is of same or lower value for exchange. There will be no refund of price difference, if the price of new item is lower than the original purchased item. If the value of the exchange item is higher than the original item, you will be required to top up the difference.
How do I exchange the merchandise?
Kindly write to us at [email protected] with the email subject: Exchange Request – Your Order Number, and you will be assisted on the exchange process. For exchanges due to sizing issue, you will be required to top up additional $5 to have the replacement item sent and exchanged by delivery service. Alternatively, you may write to [email protected] to arrange a suitable time and location for exchange, where no fee is required.